Travel Safety Advice

Exodus Policy on Travel following the recent Coronavirus outbreak

We remain very vigilant regarding the impact of the recent Coronavirus outbreak. Our first priority is always the safety and well-being of our customers and employees. The below steps outline how Exodus is approaching any risk/potential disruption related to our trips.  

1. Should the UK FCO, global or local health authorities advise against travel or impose severe restrictions on movement within a country, we will amend itineraries or cancel trips as needed, providing alternative holidays or refunds as requested by customers. We continue to monitor the World Health Organisation (WHO) country statistics and the UK FCO for all countries we visit on a daily basis, and will communicate with customers if we believe an increase in risk in that country is likely to require changes to their holiday.

2. We have provided written advice to our local partners and tour leaders so they can:

  • be vigilant about potential exposure to the virus for themselves and for group members
  • be aware of the symptoms
  • be aware of the standard protective measures should they be required. 

3. We request that any of our customers who have any reason to believe they may have a higher than expected risk of infection to contact us to discuss suitable actions. This includes people who:

  • Visited China, including Macau and Hong Kong, in the last 14 days (even during airport transit);
  • Visited Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and are showing symptoms of the virus (see https://www.nhs.uk/conditions/wuhan-novel-coronavirus/)
  • Believe they may have been close to an infected person in their country of residence.

If you believe you fall into one of the above categories, please contact our customer services team as soon as possible.

4. While we will communicate directly with any affected travellers, our Travel Safety Advice page will be updated if the situation significantly or our policy changes.

 

We are confident that we have sufficient measures in place to maintain the safety of all our travellers and unless we specifically advise you otherwise, standard booking terms and conditions apply for anyone who wishes to delay, transfer or cancel their booking due to Coronavirus concerns. 

 

Exodus Policy on Travel to China following British Foreign & Commonwealth Office (FCO)  Travel Advice

As of 29th January the UK Foreign and Commonwealth Office advise against all but essential travel to mainland China, due to the ongoing novel coronavirus outbreak. In addition to the change in travel advice, many tourist attractions are temporarily closed to reduce the risk of further cases. We are in close contact with our local team who have been monitoring the situation closely and we are reviewing all trips on a constant basis to ensure the safety of our customers.

If you are travelling to China with Exodus between the 29th January and the 1st July, you should have already heard from us to discuss your travel options.

As the situation is likely to remain uncertain in the short to medium term, we have taken the decision not to cancel any of our China trips travelling beyond the 1st July 2020 at this stage. We will continue to monitor the situation closely with both our local partners and the UK FCO, and we plan to start running tours again when it is safe to do so.

 

For residents of the following countries, please see below for up to date travel advice for China:

USA: https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/China.html

Canada: https://travel.gc.ca/destinations/china

Australia: https://dfat.gov.au/geo/china/Pages/china.aspx

New Zealand: https://www.safetravel.govt.nz/china

 

General Policy on Travel Safety & Changes to your holiday

Our policy on travel security advice from the UK Foreign and Commonwealth Office is as follows:

  • We will always follow FCO advice, and we will not operate tours to areas where the advice is against all non-essential travel. Where we cancel tours for this reason, passengers will be offered a transfer to an alternative tour or a full refund.
  • Decisions about when to cancel upcoming tours are made on a rolling basis, as the advice can change at any time. Where the advice for a country is temporarily against all non-essential travel, we will not normally cancel tours more than 6 weeks before the date of travel.
  • The safety of our clients is always our highest concern and we will continue to monitor the situation. Updates will be added to this web page as and when they become available.

 

Should you wish to discuss your upcoming travel plans, please call our Customer Operations team on 020 8772 3747 during office hours or email [email protected]. If you need assistance in a genuine emergency please call our out of hours Duty Office on +44 (0)844 326 7041.

Updates will be added to this web page as and when they become available.