The first half of the week in Bolovento was brilliant. I loved my massive room. Four beds and two balconies. I liked the hotel policy of serving one meal in the restaurant in the evening. If you didn’t like it you could order something from the ‘B’ menu, the morning before. It meant the food was a high standard. I liked the staff, who were very friendly. The hotel gardens were beautiful. The jacuzzi was an unexpected bonus and great for relaxing after the walking.
When we moved to Santa Cruz, things went badly. On arrival at our hotel there was one poor girl trying to book in sixteen guests and cover the shop next door. Sixteen passports to be photocopied. Next, most of us discovered that we were staying in the annex. No hotel ever has an annex for the benefit of the guests. They are simply a business opportunity to add more rooms with just one reception desk. The annex was up some steps in an alley, across (and uphill) a public square and around the next street. All on tiny cobbles that did their best to rip the wheels off everyone’s suitcase.
The second night all the air conditioning went off for the entire night.
At the farewell meal the restaurant (despite having our order three days ago) had made no provision for serving sixteen people. Half of us had our food served reasonably quicky and had to eat it whilst feeling uncomfortable and sympathetic for those who had not. Then, when the first half had finished their plates, the food arrived for the second half. Atrocious organisation, considering the notice they had.
I think you really need to reconsider the hotel and the restaurant.
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