Superb conditions and leadership by Anne, Alex, and Lorraine at what I think is your best southern European x/c ski base.
Exodus is the only UK Company which does properly-led daylong x/c ski - unlike your competitors such as Ramblers, which treat x/c as downhill skiing (which it definitely isn't!)
It's a great shame, therefore, that Exodus does not offer more southern European venues for x/c ski, having drastically reduced these following acquisition of Waymark
I hear this complaint again and again from fellow Exodus x/c skiers. And we all fear that exodus will allow this activity to wither on the vine if it is not careful.
X/c ski is superb outdoor activity which should be promoted as the ideal winter fitness activity - it also has some Royal patronage - Pippa Middleton did an x/c ski race last year!
One other thing - you specify that grade 1 and 2 are suitable for people with little or no experience. But you should make it clear that a level of fitness similar to regular hill walking or cycling is necessary. I have seen so many people have a ruined experience of x/c ski simply because they don't do sufficient regular exercise, and that causes such difficulties for the Leaders, and, indeed, the other suitably fit participants who have to hang back or stop all the time so that these people can catch up!