All our office staff have a passion for travel and adventure, and between us we’ve notched up experience that spans 171 different countries. That’s not all. In their former lives, our team members have been professional archaeologists, wildlife guides, overland drivers, mountain leaders, diving and ski specialists and mountain bike gurus – so no-one is better placed to create tours that appeal to a wide range of specialist interests.
Their care in putting all the details in place really shines through too. Extensive planning, research, fact-finding and training are a sign of our commitment to providing a holiday where your enjoyment, value for money and safety come first. It’s a telling reason why we remain one of the leading worldwide adventure tour companies. It is no exaggeration to say that our tour leaders can make a world of difference to the enjoyment of your holiday – so we choose them carefully. The result is that, in 2006, 95% of our clients stated that their leader exceeded their expectations. Where possible, we train and employ local leaders because they can provide invaluable insights that enrich the trip. What’s more, this investment in local staff really helps us benefit both them and their community.
Quote from the Which? Holiday Tour Operator survey (January 2010 issue).
Tour reps [leaders] are at the coalface of customer relations, and with eight in ten of you having a tour rep on your holiday, it's good to see that overall, 82% of you were satisfied with their service. You seemed particularly impressed with guides on escorted tours - the many star performers here include Exodus...