Below is a guide to the services you can expect from Exodus once you have booked your holiday.
Booking confirmation and invoice
Once you have paid the deposit for your holiday, our sales team will immediately email you your booking confirmation and invoice. If you would prefer these by post, please let them know and it will go out first class within 24 hours (if you have booked through an agent, they will provide you with the necessary paperwork and you should check with them directly).
Once you have received your confirmation, please check the information carefully to make sure that we have booked the arrangements you requested. If there are any inaccuracies, please contact us so that we can make the necessary corrections.
Documents by post or email?
We can send your documents either by post or email. Our sales team will normally ask at the time of booking how you would like to receive them, and you can also request posted documents on the web booking form. If you have received your documents by email but would prefer post (or vice versa), please contact the Customer Operations Team by email or on 0845 863 9643 and they will be happy to resend it.
Who looks after me now?
Once you have paid your deposit and booked on that trip of a lifetime, you will be looked after by our Customer Operations team, who are responsible for all your travel arrangements until you depart. One of our experienced operations executives will be assigned to assist you in any way they can, and their name and contact details can be found at the bottom of your confirmation letter. With nine nationalities and years of experience behind them, there isn’t much they won’t be able to answer for you!
The balance of your payment is due 56 days (133 days for Polar trips) before departure. Your invoice shows the date your final balance is due and, if you have booked directly with Exodus and we have an email address for you, a reminder will be sent out 1 to 2 weeks before this date.
Join the Exodus forum
You can also now get in touch with fellow travellers through the Compass Cafe forum on the Exodus website and share tips and ideas. Don’t worry if you don’t see your trip on there yet, just start a thread and this should inspire the rest of the group to start chatting!
Two months before travel
You’ve done the hard part and paid the final balance, now you can start looking forward to going! If you have booked direct and as long as we have an email address for you, your Customer Operations Executive will be in touch with you 8 weeks before travel. They will include the latest copy of the trip notes and if there are any last minute arrangements you need to make or questions you might have, just let them know and they'll be happy to look into it for you.
Final joining instructions & luggage labels
Your final joining instructions and flight details, if booked with us, will then be sent out 2 to 3 weeks before departure. If you would like a hard copy posted, or if you require these any earlier, please contact the customer operations team. We advise that if you are booking connecting travel before receiving these, please ensure you leave plenty of time. Around this time, we’ll also be sending out our sturdy and durable luggage label 4 life, which will come separately in the post. If they haven’t arrived a week before travel, let us know and we can send some more. Please note that we normally only send labels to clients booked directly with Exodus. If you have booked through an agent and would like us to send you some, please let us know and we will be happy to post them directly to your address.
Joining the trip and meeting the group
If you are on the group flight, you may see some of your group at check-in or on the plane, but your leader normally meets the group at the destination airport. There may be people on other flights, or joining at the hotel.
Holiday evaluation forms
We really value getting feedback from our clients about their holiday. If we have a current email address for you, we will send you a link to an online holiday evaluation form whilst you are away; please look out for it on your return. If you have booked through an agent, or have not given us your email address, please request a form by sending us your name and trip to firstname.lastname@example.org.
Reviewing your trip for the Exodus website
Within one month of your return from the trip, we will send you an email offering you the chance to post a review on our website – a valuable service for all potential Exodus travellers!
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